COVID pandemic protocol
Temporary changes are in place due to COVID. During this time we ask you call our front desk (250-334-9241) to book a phone appointment with a doctor. Due to the Valley’s doctor shortage we are experiencing extremely high call volumes. We appreciate your patience during this time.
For in-office visits please bring your own mask. We are currently still requiring medical masks once you arrive (we will provide), this is following Health Canada directions for medical clinics. We ask you sanitize your hands upon entering the clinic at the hand sanitization station provided.
Even though you may have an appointment time, we are still running as a walk-in in regards to wait times. Expect to wait anywhere from 30 minutes to 2 hours to be seen. Your appointment is only a guarantee to be seen that day.
Please call ahead for your in-office visit if you have a cough, cold or fever. Our staff will happily reschedule for you.
It is important that your medical concerns are addressed adequately, especially if you have ongoing/chronic health conditions. Also, due to the doctor shortage we need to stick to 1 concern per appointment. You will have to book another appointment for subsequent concerns.